NITI Aayog

Understanding the Implications: Grievance Redressal Mechanism under the IT Rules 2021

The Grievance Redressal Mechanism (GRM) proposed in the recently published IT rules, 2021 has a stated objective of consumer protection. The outcomes of this however, may be vastly divergent from as intended. Here I attempt to unpack the new Grievance Redressal Mechanism through the lens of Polycentric Law. The Grievance Redressal Mechanism under the IT …

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